We offer free shipping on all orders delivered within the continental United States. 

UPS 2nd Day Air: All orders will ship via UPS 2nd Day Air. Items ordered together may not always ship together.  

UPS Next Day Air: Please contact us at info@pennypreville.com to request UPS Next Day Air. Items ordered together may not always ship together.  

*Sales tax does not count toward the total amount.*  

Expedited delivery is not available for any personalized or customized items.  

Please note that all orders require an adult signature. To protect the value of your purchase, all shipments are fully insured.

Most of our Penny Preville pieces are handmade and may take up to 3 weeks for production and delivery. Jewelry that is in stock will usually be processed within 48 hours, then shipped to arrive within 7 business days.  

If you need your order sooner, please reach out through our Contact Us page as soon as possible.  

Once your package has shipped, we will send your tracking information via email provided upon checkout so you know when your order will arrive. You can also Track Your Order via our online portal.

We hope that you’ll fall in love with your Penny Preville treasures. If for any reason you are not satisfied, we will accept items for exchange, refund, or merchandise credit within 14 days from the date of receiving your order. To initiate a return or exchange, message us right away through our Contact Us page.  

• Special order and engraved items are not eligible for return or exchange.   
• All returns must be unworn, undamaged and in their original condition. Worn or used merchandise will not be accepted for refund or exchange unless it is deemed as defective. 
• All returns must be in their original packaging. Please enclose the sales receipt (or a copy) with the returned item that accompanied the original shipment.   
• Please note your purchase will not be accepted for refund, credit or exchange without the Penny Preville security tag affixed in the manner in which it was received.

For assistance in selecting the correct bracelet, ring, or necklace size, please consult our jewelry sizing guide. If you’d like more assistance, please make an appointment at your nearest boutique or contact our team on Live Chat or by email via our Contact Us page.

Please visit our store locator to find an authorized Penny Preville retailer near you. 

To ensure your jewelry lasts a lifetime (and beyond), your Penny Preville jewelry is covered by a warranty valid for 12 months from the date of purchase. We will happily cover any damages due to manufacturing and material flaws within that time frame. Simply message us on our Contact Us page and we’ll make things right. 

Note that your warranty does not apply to items that have been tampered with, repaired or worked on by third party jewelers. Damages resulting from normal wear and tear are also excluded from the warranty. We encourage you to reach out with any questions or concerns regarding the life cycle of your product.